Shipping policy

Order Processing Times

All orders are typically processed and prepared for shipment within 1-2 business days after the order is placed.

• Same-Day Dispatch: Orders placed before 18:00 PM will be dispatched the same working day.

• Please Note: Processing and dispatch times do not include weekends or bank holidays. 

UK Shipping Options

We offer a variety of delivery options at checkout to suit your needs.

Note: Delivery estimates exclude weekends and bank holidays.

International Shipping & Customs

For international orders shipped outside of the United Kingdom:

• Orders may be subject to local sales tax, customs duties, and import fees.

• All import fees, duties, and taxes are the sole responsibility of the customer. Please check with your local customs office for details before placing an order.

Questions & Support

If you have any questions regarding your delivery or tracking, please reach out to us at obsidianlabslimited@gmail.com.

Returns & Refunds

For detailed information regarding returns, eligibility, and refunds, please refer directly to our Refund Policy page.